This morning I wrote a nasty little post about Square Trade because of the denied claim on my GPS unit which failed at the start of last Saturday's 160 mile ride.
They said on the phone that my claim was denied because the warranty doesn't cover water damage. Which I told them had never had water on the inside. It corroded because of old batteries. But they pretty much said sorry.
About 2 hours later, and after I posted my nasty blog about their service, I get a call back saying they are re-reviewing my claim and asked again for my story which I retold. They said, "Oh, well if it never had water damage on the inside and it was due to batteries, then that is different". So they're sending me a shipping bag to put the GPS in and send to them for repair.
So I ended up deleting my nasty blog post and have this one now. This could be a good ending afterall.
So now I'm wondering why they did they review and reverse their initial claim decision? If it had anything to do with my initial posting, then that would be great. But that would be too cool.