Thursday, June 10, 2010
A company success story - Treat your customers right and you'll get more business!
So this week I read about a good man who was badly injured in an accident. I've nearly had a similar life threatening accident happen to me and I know how fragile life can be! In sympathy for his situation I thought a small bouquet of flowers would be a nice gesture and brighten his day, and ordered some online. Oh boy was the company I chose a good move!
I went online and found ProFlowers. I did the order with the address that I got from anywho.com.
The next day when the delivery was supposed to take place, Cathi got a call from ProFlowers saying that the Order couldn't be delivered cause the address I gave didn't exist. What? So I did some more intense investigating. Found out a partial address from an Intelius report. I was still not sure of an East or West coordinate, so I ended up just giving in to traditional methods and called Joey Emig's house to get the address. I was hoping to exercise my PI skills. But I had already spent alot of extra time being an information gathering nerd.
I called ProFlowers back with the address to see if they could salvage the original order, but they refused to do that as they mentioned that the original delivery was probably not in a condition to be received, and said they would pay for another order as well as rush the delivery all at their expense. What! The wrong address wasn't their fault. I couldn't believe my ears.
So now they're probably losing money cause of me. The whole process went smooth and they were very kind. I'm definitely going back to ProFlowers should I ever need to deliver flowers again. That was a very refreshing experience considering a few of the last very crappy experiences I've had with customer satisfaction (I'm still pissed at you SquareTrade!)